Delivery and Returns
With a brand name like ours, our customer service has to be second to none. This is where we concentrate on reliability and trust and we believe actions speak louder than words.
It’s safe and secure to buy from us and, if you have a query, you only have to pick up the phone (01992 440681) and it will be dealt with without fuss. We offer a simple and straightforward returns service, totally free, on the off chance you’ve changed your mind about a purchase.
We use Royal mail Tracked Returns. Customers need to go to Royal Mail here – https://www.royalmail.com/track-my-return/pick-a-retailer and go to “pick a retailer”, select “F” and look up Flight Logistics Group
Once here you can create your label, print and affix it, and simply place your item in the post. Please make sure you know your order number.
Please allow up to 14 days for both UK and International Returns to be processed. Please note the item should be re-boxed in its original packaging and be in good condition with no obvious signs of wear and tear.
DELIVERY AND RETURNS LEGAL STATEMENT
Please Read Carefully
Under the United Kingdom’s Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email.
Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).
Please quote your order number on all correspondence.
Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, Snide London will give you a full refund of the amount paid or an exchange/credit as required.
If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between Snide London and you requires that you return the goods to Snide on cancellation. This does not affect your statutory rights.